FAQ

Q : What is SOAR?

A:

SOAR (Security Orchestration, Automation, and Response) refers to technologies that enable organizations to collect inputs monitored by the security operations team. For example, alerts from the SIEM system and other security technologies — where incident analysis and triage can be performed by leveraging a combination of human and machine power — help define, prioritize and drive standardized incident response activities. SOAR tools allow an organization to define incident analysis and response procedures in a digital workflow format.

Q : How do I purchase SOAPA Dashboard?

A:

Please contact service@arcran.com.

Q : Is SOAPA Dashboard Free Trial available?

 System FAQ

Q : What languages are supported on SOAPA Dashboard?

A:

SOAPA Dashboard is available in two languages: Chinese and English.

Q : What are the supported import file types?

A:

Vulnerability Scan
  Nessus: .xls、.xlsx、.csv
  Rapid7: .xls、.xlsx、.csv
Vulnerability Assesment
  Acunetix: .xml
  AppScan: .xml
CodeReview
  CheckMarx: .csv
  Fortify: .xml
Penetration Testing:
  .xls
External Intelligence
  ISAC: .xls、.xlsx

Q : How to import file into a Work List workflow?

A:

There are two ways to import files and create Work Lists under the “Vulnerability Management” module:
(1)InfoSec Project Management (2)External Vulnerabilities



Q : Can SOAPA Dashboard be executed on Linux?

A:

Yes, SOAPA Dashboard can be executed on CentOS 7.0 and above.

 Support FAQ

Q : For which languages does SOAPA Dashboard support?

A:

We provide support in two languages: Chinese and English.

Q : How do I contact SOAPA Dashboard support?

A:

Email: service@arcran.com
Phone:+886-2-23519915

Q : Do I get 24x7 support?

A:

Business Hours: Monday to Friday 09:00 – 21:00
(Weekends and Holidays excluded)